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When we refund, when we cannot, and what to do if a file is broken.
Last updated 6 Sept 2026
Draft — pending legal review. This document was written to be clear and honest, not by a lawyer. It has not been reviewed by counsel and is not legal advice. It must be reviewed before this store accepts payment.
If the product is broken, missing files, or is not what the page said it was, we fix it or refund it. That is not a grudging exception — it is the point.
Ask within 7 days of your purchase. Tell us what went wrong and we will look at it.
A request is not an automatic refund — a person reads each one and decides. What we normally expect to approve:
We can also make an exception outside these, and outside the 7 days, if the situation deserves it. Nothing in this window cuts down rights your local consumer law gives you — see below.
These are instant digital downloads. Once a file has been downloaded it cannot be returned, so change-of-mind refunds are not automatic. We would rather you did not buy the wrong thing in the first place, which is why every product page shows the exact file list, sizes and formats before you pay, and why several packs have free versions you can try.
If you have not downloaded anything yet, ask — we will usually just refund it.
Consumer law in your country may give you rights that this policy cannot reduce, including in some places a cooling-off period for digital purchases. Nothing here limits those rights. If your local law entitles you to a refund, you get one.
We currently sell only through this website. If we ever list on a marketplace, that marketplace's own refund process would apply to purchases made there and we would work within it.
If we sell you a paid licence add-on — merchandise rights, for example — the same 7-day request window applies to it, judged the same way.
Once you have actually used the rights you bought, by producing or selling merchandise, we would not normally refund the add-on voluntarily. Your legal rights still apply, and we can still choose to make an exception.
If the underlying pack is refunded, any add-on bought with it ends too. Merchandise you already made or sold while it was valid stays lawful; you may not make more.
We do not sell exclusive one-time packs today. If we ever do, they get stricter treatment: refundable within the same 7 days while untouched, but once downloaded, a voluntary refund would normally only be for a real defect, a significant mismatch with the listing, where the law requires it, or where we choose to make an exception. We would say so clearly on the product page before you bought.
Use the contact form with your order number. We aim to reply within two working days.
We will not refuse a refund that is legally required, and we will not use an automated system to make that judgement. A person reads every refund request.